Description
We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next , together.
The Opportunity
nCino KYC Africa is on a mission to make money laundering impossible. Our software and compliance services help accountable institutions worldwide meet their obligations – from attorney groups to asset managers and foreign exchange firms.
As Senior Account Manager, you own our most significant relationships. You'll lead your own renewals and commercial negotiations across a portfolio of up to 100 clients, sit across the table from C-suite stakeholders, and shape how those organisations think about compliance risk. You report directly to our Head of Account Management, with genuine autonomy over how you run your accounts and a global parent behind you.
There is real room to grow here. Account management at nCino KYC Africa spans commercial ownership, product influence and strategic advisory , you'll work closely with our compliance, onboarding, product, support engineering and finance teams, and your read on what clients need will help shape what we build next.
What You'll Do
- Own renewals and commercial negotiations across a portfolio of up to 100 clients
- Identify and close opportunities to upsell existing services and introduce complementary ones
- Drive product adoption, guiding clients through change management and new functionality
- Lead meetings, presentations and strategic reviews at C-suite level
- Assess client needs and business objectives continuously, and act on what you learn
- Coordinate across compliance, onboarding, product, support engineering and finance so client expectations are met
- Identify, communicate and resolve moderately complex product issues
- Shape initiatives that lift customer satisfaction and retention across the client base
- Contribute to the team's financial targets and growth objectives
Ideally You'll Have
- A bachelor's degree, and 5+ years of relevant experience , or a combination of experience, education and outstanding performance
- Excellent written and verbal communication, and the confidence to build trust at senior levels
- Experience planning and prioritising an account portfolio while managing competing demands calmly
- Strong business acumen and a solution-focused approach to problems
- Credibility as an advisor and coach, particularly around change management
- Sound organisation and close attention to detail
- A growth mindset , most of our account managers came to us from outside this industry and learned it here
Nice to have:
- AML and FICA knowledge
- Salesforce or similar CRM experience
- A SaaS background
In Return We're Offering
- Medical aid contribution
- Retirement fund contribution
- Employee Stock Purchase Plan
- Employee Assistance Programme
- Paid annual leave plus volunteer days
- Dedicated investment in your learning, development and career path