Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Workday Integration Manager at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience.
Workday HRIS Operations & Governance
- Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations
- Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases
- Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations
- Oversee HRIS backlog prioritisation and recurring refinement forums
- Ensure documentation and governance controls are in place
Functional Team Leadership & Configuration Direction
- Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence
- Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction
- Support the team in assessing requirements, options and impacts before configuration changes are made
- Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production)
- Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts
- Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment
Supplier, Contract & SOW Management
- Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign
- Liaise with Procurement and Legal to ensure commercial and contractual compliance
- Maintain oversight of active AMS and project SOWs
Release Management
- release impact assessment
- change gating/evidence
- deployment coordination
- post-release stabilization
Annual Process Governance & Traceability
- Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events)
Workday security/data reviews & access governance
- Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied.
- Facilitating weekly team and quarterly SLT governance forums.
Your Profile:
- Solid human resources experience, with the ability to manage competing priorities and develop your team.
- Required qualifications and experience:
- Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience.
- Extensive experience in HR technology management, including implementation and oversight of Workday
- Strong strategic thinking skills with a proven ability to align technology with business goals.
- Excellent communication and leadership abilities, with experience managing teams and cross-functional projects.
- A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology.
- Willingness to travel as required (approximately 5%)
Rewards & Benefits
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways