Description
We are seeking an Account Manager, SMB to join our team in Melbourne, Australia. As an Account Manager, you will be responsible for building meaningful partnerships with small business clients, understanding their unique needs, and crafting tailored solutions to help them thrive.
Your day-to-day will blend high-energy outreach, consultative conversations, and business coaching, with a focus on helping sellers get the most from Square. You will have autonomy to lead your playbook and influence how Square scales in Australia, delivering tangible results for your merchants.
Key responsibilities include:
- Owning, retaining, and growing a portfolio of SMB merchants
- Acting as the voice of your merchants within Square, advocating for their needs
- Building trusted relationships with your top merchants
- Driving expansion through product adoption, upselling, and value-based recommendations
- Collaborating with cross-functional teams to deliver solutions tailored to each merchant
Requirements:
- 3+ years of experience in account management, sales, or consultative roles
- A consultative, customer-first mindset with proven ability to advocate for client needs
- Strong organisational and time management skills
- Excellent communication skills
- Commercial acumen and curiosity
- A growth mindset and builder's mentality
We offer a range of benefits, including remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning.