Description
Wealthsimple is seeking a sharp, detail-obsessed Fraud Investigator to specialize in Card Fraud and Disputes. As a member of the Fraud Investigations team, you will protect clients' everyday spending, navigate complex card network rules, and ensure the platform remains a safe place to build and spend wealth.
Job Details:
- This is a 9-month initial engagement with the possibility of extensions and conversions based on performance and business needs.
- The role involves investigating and resolving card disputes and unauthorized transaction claims, executing chargebacks, guiding clients through the dispute lifecycle, managing multiple ongoing disputes, and participating in weekly calibration sessions.
Responsibilities:
- Investigate & Resolve: Evaluate transaction data, authentication methods, and digital footprints to distinguish true fraud from friendly fraud or commercial disputes.
- Execute Chargebacks: Navigate Visa/Mastercard dispute rules, file accurate chargebacks, and understand liability shifts.
- Guide the Client: Communicate directly with clients, manage expectations, and provide updates with empathy and clarity.
- Manage the Queue: Act as a master multi-tasker, managing multiple ongoing card disputes while adhering to internal and regulatory case-closure SLAs.
- Connect the Dots: Participate in weekly calibration sessions to share findings, spot new card testing attacks or merchant scams, and help the team stay ahead of fraudsters.
Requirements:
- Minimum 1 year of direct fraud or disputes experience, specifically touching card chargebacks, Visa/Mastercard network rules, or transaction monitoring.
- Demonstrated understanding of fraud management frameworks, controls, and prevention systems within the financial services and payments space.
- Analytical chops to collect, organize, and analyze datasets with precision and accuracy.
- Exceptional written and verbal communication skills.
Benefits:
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- 90 days away: work outside Canada for up to 90 days per year
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS