Description
We are looking for a Senior Hardware Product Quality Manager (PQM) to support our datacenter hardware quality initiatives. As a PQM, you will collaborate with internal and external customers to address their complaints, develop technical expertise in our products, and coordinate with internal teams to drive effective issue resolution.
Key responsibilities include: Participating in conference calls and F2F meetings related to quality weekly/monthly Tracking key quality metrics with regular reporting to the quality engineering team and internal management Coordinating and participating in Customer audits for NVIDIA HQ and contract manufacturers In crisis/customer critical issue situations, quickly assimilating technical details to understand the critical elements of the issue and provide direction to the working team Crafting customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints Writing and reviewing 8D reports for customer consumption Serving as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity Constantly driving problem resolution internally by providing leadership and direction Coordinating with internal and external engineering teams to root cause customer quality issues
Requirements include: BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience) 8+ years of demonstrated experience in electronics customer quality role Customer interface experience critical Quickly comprehending technical details relevant to understanding customer complaints Excellent proficiency with 8D problem-solving tools/methods Excellent written and oral communication skills Strong social skills, with a logical approach to problem solving, good time management, and task prioritization Strong organizational and program management skills with experience coordinating across multiple engineering and business teams Proficient using MS Office software tools, data analytical tools, and email communications
Preferred qualifications include: Background of semiconductor manufacturing processes such as Si fab, Package assembly, and Final test Knowledge of SMT and PCBA manufacturing practices and controls Background of electronics reliability standards at the component, board, or system level Knowledge of server system hardware and design, development, architecture, failure analysis, or testing Had close working relationships with customer quality teams and using structured problem-solving to find solutions to their issues