Description
At Thomson Reuters, we're transforming Service Management from a reactive, process-bound group into an AI-native, intelligence-driven organization. Our AI Operations and Automation (AIOps) function is the intelligence layer of that model.
You'll build the layer where people and agents meet the data, defining how AI agents exchange information with one another and hand it to engineers. You'll design and build interactive visualizations that make dense operational telemetry immediately readable.
Key Responsibilities
- Build dynamic data visualization
- Define the agent-to-agent interface
- Make automated action visible
- Design the experience
- Prototype and ship
- Set technical direction
- Partner closely with AIOps, Service Data and Insights, Configuration and Topology, Workflow Engineering, and the Global Command Center
Required Qualifications
- 8+ years designing and building software, including data-rich, user-facing products, hands-on applied AI or agentic work, and time setting technical direction for others
- A hybrid background in front-end and data-visualization engineering, applied AI, and UI/UX design
- Information architecture and user-centric design
- Dynamic visualization in production
- Applied AI fluency
- Programmable interfaces
- An operations instinct
- Product judgment
Preferred Qualifications
- Observability or IT operations experience
- Graph and network visualization, streaming data, or time-series work at scale
- Design-system and accessibility experience
- A portfolio
What's in it For You?
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact