Description
We are seeking a People Services Advisor to join our team. As a People Services Advisor, you will be responsible for implementing and managing multiple parts of process delivery with team guidance and instructions. You will identify areas for process improvements, provide country-specific subject matter expertise and solutions, and provide analytical support and analysis for priority projects that impact employees at the country level.
Responsibilities:
- Implement and manage multiple parts of process delivery with team guidance and instructions.
- Identify areas for process improvements; provide country-specific subject matter expertise and solutions.
- Provide analytical support and analysis for priority projects that impact employees at the country level and may lead projects of low complexity.
- Resolve HR support cases of moderate to high complexity that cannot be answered immediately through service centers.
- Assist with increasingly complex reporting needs and analyze survey, employee, and financial data, and audit results.
Requirements:
- First-level university degree or equivalent experience.
- Typically 2-4 years related experience in compensation, benefits, finance, and/or human resources.
- Developed level of process knowledge and expertise in back-end processes.
- Developed general HR knowledge.
- Good communications skills.
- Strong quantitative and qualitative analysis skills.
- Strong organizational, time management, and planning skills.
- Strong customer orientation.
- Developed ability to use HR productivity tools, systems and applications.
- Ability to work independently in a team environment and with guidance on more complex issues and decisions.
Preferred Skills:
- Experience supporting employee lifecycle processes.
- Experience working in a global and multicultural environment.
- Working knowledge of Workday, Salesforce or similar HR technologies.
- Familiarity with AI-enabled productivity tools and digital service platforms.
- Experience participating in projects, process improvements or operational transformation initiatives.
- Knowledge of change management, process documentation or continuous improvement methodologies.
- Portuguese