Description
We are seeking a Japanese Bilingual Player Engagement Agent to serve as the essential link between our clients and the gaming community.
As a Japanese Bilingual Player Engagement Agent, you'll investigate and deliver prompt, quality responses to players' questions while providing valuable feedback to our developers.
Responsibilities:
- Deliver excellent customer support to players.
- Investigate and resolve player inquiries promptly through ticketing, email, or chat.
- Assist internal teams with project-related requests, ensuring smooth collaboration.
- Gather and deliver player feedback according to established procedures.
- Provide translations when required to ensure seamless communication.
- Maintain accurate and detailed reports to keep processes streamlined.
- Ensure prompt escalation of issues following established procedures.
- Contribute to smoother support processes with personalized macros and knowledge base.
- Participate in maintaining high-quality standards through the QC process.
- Take part in valuable training sessions to enhance your skills and knowledge.
- Manage your time effectively and responsibly to meet players' needs.
- Master the gameplay knowledge of our products to serve players better.
Requirements:
- Mastery in C1-C2 level Japanese language proficiency, with English at B2 level or higher.
- Excellent communication skills for effective player support.
- Flexibility to adapt to various situations and player needs.
- Accountability and reliability in handling player inquiries and issues.
- Proactivity in identifying and addressing player concerns.
Nice-to-haves:
- Previous Customer Service experience or any relevant experience in a BPO setting.
- Similar experience in Email or Live Chat Support is an advantage.
- Knowledge of community platforms (e.g., Discord, Slack).
- Passion for video games.
Benefits:
- Non-taxable Allowances.
- HMO and Life Insurance.
- Paid Time Offs.
- Annual Wellness Subsidy.