Description
We are looking for a Player Engagement Agent to join our team, serving as the essential link between our clients and the gaming community. You will investigate and deliver prompt, quality responses to players' questions while providing valuable feedback to our developers.
Role Overview As a Player Engagement Agent, you'll be responsible for:
- Delivering excellent customer support to players
- Investigating and resolving player inquiries promptly through ticketing, email, or chat
- Assisting internal teams with project-related requests
- Gathering and delivering player feedback according to established procedures
- Providing translations when required
Requirements
- Mastery in C1-C2 level language proficiency, with English at B2 level or higher
- Excellent communication skills for effective player support
- Flexibility to adapt to various situations and player needs
- Accountability and reliability in handling player inquiries and issues
- Proactivity in identifying and addressing player concerns proactively
- Proficiency in navigating knowledge bases for efficient support
- Basic troubleshooting skills to assist players with technical challenges
- Availability for full-time work, including weekends and holidays
Nice-to-haves
- Previous Customer Service experience or any relevant experience in a BPO setting
- Similar experience in Email or Live Chat Support is an advantage
- Knowledge of community platforms (e.g., Discord, Slack)
- Passion for video games
Benefits
- Equal Opportunities Policy
- Diversity and inclusion workplace
- Opportunities for growth and development