Description
As a Senior Community Developer, you will play a key role in developing global community engagement strategies to retain players and enhance their experiences with our games.
You will be responsible for setting up and growing our global communities around Ubisoft games, leveraging your expertise in player communication, game improvement, and feedback loops, as well as deploying and maintaining best practices.
Key Responsibilities:
- Develop and implement strategic community plans through various content strategies that support production goals and reinforce the global marketing strategy.
- Coordinate communication, activities, and initiatives with multiple international departments to ensure consistent and homogeneous messaging.
- Collaborate with Community Managers, cross-functional teams, and partner resources to create relevant content for our players.
- Act as a spokesperson for the assigned brand(s) and coordinate community-focused events.
- Work with the social media manager to define and report on key performance indicators (KPIs) related to content.
- Support internal and external milestones, such as betas and launches, to ensure KPIs are met.
- Represent player needs within production and publishing teams to positively influence game development and communication.
- Establish player feedback loops and provide analysis to production and publishing teams.
- Collaborate with operational teams for post-launch communication and define expectations for updates.
- Manage and produce internal reports on community feedback, activity, and expectations.
- Serve as a recognised expert and mentor for Community Managers and peers.
- Adopt a return-on-investment (ROI) approach when making decisions.
- Identify opportunities for synergy between cross-functional teams.
Requirements:
- Extensive experience in online community management and strategic planning.
- Experience in the video game industry, covering multiple platforms, genres, and AAA game launches.
- In-depth knowledge of social media platforms.
- Experience working in a demanding production environment with multiple deadlines and stakeholders.
- Strong understanding of video game community growth and strategic player engagement planning.
- Proven experience collaborating with stakeholders to analyse and implement player feedback.
- Marketing and digital content creation experience are assets.
- Fluency in French is required.