Description
As a Senior Community Developer, you will play a leading role in shaping global community engagement strategies to retain players, both within and outside of their experiences with our games.
You will be responsible for setting up and developing our global communities around Ubisoft games, leveraging your expertise in player communication, game improvement, and feedback loops, as well as deploying and maintaining best practices.
Key responsibilities include:
- Developing and implementing strategic community plans through various content strategies that support production goals and enhance the overall marketing strategy.
- Coordinating communication, activities, and initiatives with multiple international teams to ensure consistency and homogeneity of messaging.
- Collaborating with Community Managers, cross-functional teams, and partner resources to create relevant content for our players.
- Acting as a spokesperson for the assigned brand(s) and coordinating community-focused events.
- Working with the social media team to define and report on key performance indicators (KPIs) related to content, demonstrating the success and return on investment (ROI) of community programs and content.
- Supporting internal and external milestones, such as betas and launches, to ensure KPI adherence and player experience advocacy.
- Representing player needs within production and publishing teams to positively influence game development and communication positioning.
- Establishing player feedback loops and providing analysis to production and publishing teams to inform game experience, user retention, and marketing campaign positioning.
- Collaborating with operational teams for post-launch communication, defining expectations for update content, status, and deployment.
- Managing and producing internal reports on community feedback, activity, and expectations.
- Serving as a recognised expert and mentor for the global community team and Community Managers.
- Adopting a ROI-focused approach in decision-making, prioritising resource efficiency and strategic utilisation.
- Identifying and capitalising on synergy opportunities between cross-functional teams.
- Leading transversal initiatives to support departmental objectives and key results.
Requirements:
- Extensive experience in online community management and strategic planning, with tangible success stories.
- In-depth knowledge of social networks (Facebook, Twitter, blogs, etc.).
- Experience working in a demanding production environment with multiple deadlines, objectives, and stakeholders.
- Solid understanding of video game community growth and strategic player engagement planning.
- Proven experience collaborating with stakeholders to analyse and implement player feedback.
- Marketing experience on social media is highly desirable.
- Experience creating digital content (videos, photos, podcasts, etc.) is highly desirable.
- Fluency in French is required.