Description
The Care Management Assistant is a patient-focused role that manages and optimises patient care in collaboration with nurses and social work care managers.
Responsibilities:
- Serves as a liaison between the department and external organisations or individuals
- Receives and prioritises requests and transmits clinical information for service authorisations
- Monitors the status of referrals and maintains ongoing communication
- Requests and retrieves medical records from Health Information Management
- Delivers routine regulatory notices to patients within the required timeframes
- Performs clerical tasks to support care management services
- Supports advanced care planning by delivering advance directive information and notarises documents upon request
- Supports a compliant patient choice process by ensuring provider lists are current across all systems
- Aids in transition planning by preparing transfer packets and arranging transportation
- Work closely with care managers and clinical teams to ensure patients receive comprehensive and coordinated care
Minimum Qualifications:
- Demonstrated healthcare experience in a clinic or hospital setting
- Demonstrated customer service with a focus on communications and problem resolution
- Proficiency in advanced computer skills
Preferred Qualifications:
- Bilingual / Spanish Speaking
- Associate or bachelor's degree
- Previous experience with medical terminology
- Excellent verbal and written communications skills