Description
The Director, Business Analysis will lead the Business Partnerships (BP) team, providing strategic leadership and oversight across three primary areas: Product-Specific Project Delivery, Mergers & Acquisitions (M&A) Implementations, and Ongoing M&A Operational Support.
The role serves as a critical liaison between Product, Billing Operations, Technology, Finance, and external stakeholders to ensure successful delivery of strategic initiatives while driving operational standardization and scalability.
Key Responsibilities:
- Provide strategic leadership and oversight to the Business Partnerships team
- Lead and develop the team, providing strategic direction, coaching, and performance leadership
- Establish team priorities aligned with organizational objectives and product strategies
- Drive continuous improvement initiatives that enhance operational efficiency, scalability, and service quality
- Develop and maintain strong partnerships across Product, Technology, Finance, Operations, and Customer-facing teams
- Oversee the analysis, planning, and implementation of strategic product initiatives impacting billing and operational processes
- Ensure business requirements are accurately documented, validated, and translated into actionable deliverables
- Manage cross-functional project execution from concept through implementation and post-launch stabilization
- Identify risks, dependencies, and mitigation strategies to ensure successful delivery of key initiatives
- Lead business analysis activities supporting M&A integrations across acquired products, services, and platforms
- Partner with Product, Technology, Finance, Legal, and Operations teams to ensure successful onboarding of acquired businesses into Mastercard operational and billing frameworks
- Establish implementation roadmaps, integration plans, and governance structures for M&A initiatives
- Monitor integration progress and drive resolution of complex operational and system challenges
- Lead efforts to evaluate and standardize ongoing M&A operational activities
- Develop scalable processes and operational models that enable the transfer of M&A support activities into the Revenue Operations Excellence (ROE) organization
- Identify opportunities to reduce manual processes through automation, standardization, and process redesign
- Establish documentation, controls, and support models to ensure sustainable operational ownership
- Build strong relationships with senior leaders and stakeholders across the organization
- Present project status, risks, recommendations, and business outcomes to executive leadership
- Facilitate decision-making and alignment across multiple business functions
- Ensure appropriate governance, issue management, and escalation processes are in place for strategic initiatives
Qualifications:
- Bachelor’s degree in Business, Finance, Information Systems, Technology, or related field
- 10+ years of experience in Business Analysis, Program Management, Product Operations, or related functions
- 5+ years of people leadership experience managing high-performing teams
- Significant experience leading large-scale cross-functional initiatives and complex business transformations
- Strong project management and organizational leadership capabilities
- Deep understanding of Mastercard Billing Systems (MCBS) and billing operations processes
- Experience defining business requirements, process models, operational controls, and implementation strategies
- Strong understanding of end-to-end product lifecycle, revenue operations, and operational support frameworks
- Experience with Agile, Scrum, and traditional project delivery methodologies
- Advanced analytical, problem-solving, and decision-making skills
- Proven ability to lead through ambiguity and organizational change
- Strong executive presence and communication skills
- Ability to influence across organizational boundaries without direct authority
- Demonstrated ability to build, mentor, and develop high-performing teams
- Strategic thinker with strong execution discipline and operational focus