Description
As a Site Engagement Liaison Manager at ICON Strategic Solutions, you will lead efforts to build and maintain strong relationships with clinical trial sites, ensuring effective communication and collaboration throughout the study lifecycle.
You will oversee scientific operations workstreams, ensuring deliverables meet quality and timeline expectations. Key responsibilities include:
- Building and maintaining strong relationships with investigators, site staff, and key stakeholders to support successful study delivery
- Acting as the primary liaison between sites, CRO partners, and internal study teams, ensuring effective communication and collaboration
- Evaluating site capabilities and performance to support site identification, feasibility, and selection activities
- Overseeing site-level study start-up, activation, conduct, and close-out activities, ensuring delivery against timelines and quality expectations
- Supporting site contracting and activation activities in partnership with internal teams and external vendors
- Monitoring site performance, recruitment, enrollment, quality, and compliance metrics, identifying risks and implementing mitigation plans
- Driving site engagement strategies and developing action plans to improve site performance, recruitment, and retention
- Providing oversight of CRO-delivered site management activities and ensuring compliance with ICH-GCP, regulatory requirements, and company procedures
- Collaborating closely with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs, and other cross-functional stakeholders to achieve study objectives
- Utilizing site and study performance data to identify trends, support decision-making, and contribute to continuous process improvement initiatives
You will have solid scientific operations experience, with the ability to manage competing priorities and develop your team. Required qualifications and experience:
- Degree in Life Sciences, Pharmacy, Nursing, Medicine, or a related scientific discipline
- 8+ years of clinical research experience within a CRO, pharmaceutical, biotechnology, or healthcare environment, including site management, site oversight, monitoring, clinical operations, or study management
- Strong understanding of clinical trial conduct, global drug development, ICH-GCP, and applicable regulatory requirements
- Experience working with and overseeing CROs and external vendors
- Proven ability to build strong relationships with investigators, site personnel, and cross-functional stakeholders
- Strong analytical, risk management, problem-solving, and decision-making skills
- Excellent communication, stakeholder management, and organisational abilities
- Experience supporting study start-up, site activation, recruitment, enrollment, and site performance management
- Experience with CTMS, eTMF, and other clinical trial systems is preferred
- Ability to travel domestically and internationally up to 50%
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways