Description
Mejuri is seeking a Floor Lead to join their store leadership team in Stanford, Palo Alto. The Floor Lead plays a pivotal role in driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
Responsibilities:
- Provide exceptional customer service and ensure a positive customer experience
- Lead by example and validate the quality of the in-store customer experience
- Maximize results and achievement of Key Performance Indicators (KPIs)
- Participate in inventory management, order fulfillment, and store organization
- Support in maintaining organizational integrity of the back of house and display inventory
- Proficient in using point-of-sale systems, inventory management software, and other retail technology
- Participate in identifying and escalating opportunities, gaps, risks, and roadblocks
- Collaborate with cross-functional teams to resolve issues
- Participate in merchandising, visual presentation, and store maintenance
- Support in onboarding new talent and assessing employee performance
- Build healthy relationships with employees and establish a positive work environment
Requirements:
- Experience in a high-volume retail environment
- Adaptable with excellent organization and analytical skills
- Critical thinking ability to identify potential challenges and develop action plans
- Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
- Must be able to work evenings, weekends, and holidays
Benefits:
- Comprehensive medical, dental, and mental health coverage
- Paid time off – inclusive of vacation and sick days
- 4 months of 80% parental leave salary top-up and personalized return to work plans
- Monthly retail bonus program
- Regular feedback via performance reviews
- A robust in-house retail learning program
- Generous product discount