Description
About the role
We're looking for a Team Lead to oversee our People Associates in Budapest and Timișoara. You'll manage day-to-day HR operations, drive service quality, and help scale our Tier 1 HR function as Wolt expands globally.
Responsibilities
Team leadership
- Lead and mentor a team of approximately 10 People Associates.
- Set goals, monitor performance, and conduct regular evaluations.
- Ensure the team adheres to company policies and procedures.
HR service delivery
- Oversee the handling of HR inquiries from employees across multiple countries.
- Act as the first escalation point for complex issues and ensure timely resolution.
Knowledge transfer & launches
- Collaborate with Tier 2 HR and the business to transition processes into Tier 1.
- Own process documentation and knowledge transfer milestones.
- Ensure coverage is in place for all country deliverables.
Operational excellence
- Improve HR processes and systems for efficiency and accuracy.
- Drive adoption of manager and employee self-service tools.
- Support Workday onboarding and data accuracy.
- Collaborate with Payroll to ensure timely, accurate salary payments.
Team development & continuous improvement
- Create development opportunities that grow the team's skills.
- Identify process gaps and implement improvements based on team and employee feedback.
Requirements
- Based in Hungary, able to work from the Budapest office 3+ days/week.
- Curiosity about AI and automation in HR service delivery, with a track record of using new tools to improve efficiency and accuracy.
- Fluent English (written and spoken).
- Bachelor's degree in HR, Business Administration, or related field.
- Proven people management experience with a focus on team development.
- Background in employee lifecycle processes and HR service delivery.
- Familiarity with HR metrics and ERP systems; Workday experience is a plus.
- Strong communication and stakeholder management skills.