Description
At Catawiki, you'll work as an IT Support intern, gaining experience in an IT team within a business. You'll interact with various stakeholders, both technical and non-technical, and learn about the employee lifecycle from a support function's perspective.
Responsibilities:
- End-user Support:
- Serve as the first point of contact for technical support, managing and resolving day-to-day IT issues.
- Coordinate with senior team members for complex problem resolution.
- Document solutions and share knowledge with end-users.
- Device Management and Lifecycle:
- Execute end-to-end laptop provisioning and configuration.
- Manage hardware logistics and inventory tracking.
- Handle employee technology onboarding, including account creation and system setup.
- Coordinate equipment returns and account closures during offboarding.
- Maintain accurate documentation of all processes.
Requirements:
- Good communication skills - verbal and written.
- Positive customer service skills with the ability to make people feel validated.
- Willingness to support where needed.
- Curious mindset and willingness to learn new things.
- Ability to ask questions to get a better understanding.
- Willingness to share information and teach people how issues were resolved.
- Hands-on approach to tasks.
- Detail-oriented in all things you do.
- Basic technical skills/understanding of technical terms.
- Ability to find information to help troubleshoot technical issues.
- Knowledge or previous experience of using Apple laptops.
- Fluent in English; Dutch & additional languages are a plus.
- Currently enrolled in a Dutch university & remain enrolled for the entire duration of the internship.
Benefits:
- Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories.
- Learn and grow through Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
- A culture of connection defines us; we're a passionate, diverse team of 800+ Catawikians representing 60+ nationalities.
- Celebrate life's moments with us; you'll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to 'Pursue Your Passion'.