Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Responsibilities:
- Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and getting the most out of their plan
- Serve as internal resource in the clinic on insurance questions for providers and staff
- Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health, and advocate for the patient
- Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
- Manage the welcome visit and orientation process for new Oak Street Health patients
- Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
- Support the clinic management team on operational activities as needed, including scheduling and billing
- Provide exceptional customer service
- Foster patient engagement through the design and execution of events, including centre tours
- Other duties as assigned
Requirements:
- Computer skills: ability to quickly navigate and use multiple computer programs, including Gmail, MS Word or Google Docs, Excel, etc.
- US work authorisation
Preferred Qualifications:
- Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- Experience with helping patients or customers understand their insurance coverage
- A passion for working with others to create an unmatched patient experience
- A problem-solving orientation and a flexible and positive attitude
- Sales background preferred
- Experience with and a supportive attitude toward our patient population of older adults
- CRM experience a plus
- Bachelor degree preferred, or equivalent experience
- Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Pay Range: $21.10 - $44.99