Description
We are seeking an Employee Data Analyst to join our Workday & Onboarding Data Operations team. As an Employee Data Analyst, you will provide operational support to employees across all regions, act as a trusted partner for the business ensuring an amazing employee experience.
Responsibilities:
- Process Manager Self-Service (MSS) for all kinds of transactions on Workday
- Audit Global work authorisation (GWA) for new hires and international transfers
- Case management - case triaging, adhering to TAT, meet CSAT expectations
- Contract management and Background Investigation Process management
- Identify and Perform data audits to ensure meeting clean data requirements
- Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
- Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
- Act as point of contact and subject matter expert (SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions.
- Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
- Participate in testing (UAT) for Workday upgrades and rollout of new features
- Own data integrity of all employee change transactions by following the outlined peer review/audit process
- Ensure compliance with audit requirements by completing work correctly and timely
- Provide excellent customer service to employees using our customer service portal by resolving Tier 2 queries
- Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
- Participation in projects such as M&A, Geo Expansion, and other roll outs
- Work collaboratively across a global Data Ops team to bring process optimisation ideas
- Lead process transition activities to Data Ops
Requirements:
- 3-5 year's work experience in an HR Data Management or HR operations role
- Experience with Workday or similar global HR Systems
- Must have strong understanding of data integrity and data privacy requirements
- Excellent verbal and written communication skills: concise, articulate, and confident
- Intermediate to Advanced knowledge of Excel
- Proven ability to diagnose a problem, informed by data and lead correction efforts
- Proven project management skills
- Exceptional customer service orientation
- Ability to prioritise competing priorities in a high-paced work environment
- Drives results and is solutions-oriented
- Ability to maintain confidentiality in all aspects of job responsibilities
- Exceptional time management, organisational, prioritisation and follow-up skills
- Work effectively in a team environment