Description
We are seeking a Lead Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd in Scarborough, North Yorkshire.
As a Lead Customer Experience Manager, you will lead a team of managers to ensure every customer has a great experience in store. You will be responsible for planning upcoming key trading activity and events, regularly taking full accountability for the store in the absence of a store manager, and running operations at checkout areas, petrol stations, and back of house services.
The successful candidate will be a passionate leader who is consistently ambitious for their customers and colleagues. You will have experience of managing managers in a fast-paced, customer-facing environment, and be comfortable managing alone in the absence of more senior management.
Key responsibilities include:
- Leading a team of managers to deliver exceptional customer experiences
- Planning for upcoming key trading activity and events
- Taking full accountability for the store in the absence of a store manager
- Running operations at checkout areas, petrol stations, and back of house services
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
The ideal candidate will have:
- Experience leading large teams in a fast-paced, customer-focused environment
- A track record of delivering exceptional customer experiences across complex operations
- Proven success in delivering and improving KPIs
- Experience managing sensitive and complex people matters
- Leadership experience in an operational environment
In return for your hard work, we offer a range of benefits, including:
- Salary from £36,250
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided for colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we'll match 4-7.5% of your pension contributions
- Sainsbury's share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more