Description
We are looking for 2 Receptionists to join our team, working 16.5 hours per week with varying shifts.
The Receptionist will support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies.
Main duties of the job:
- Welcome patients and visitors in a professional, friendly, and courteous manner.
- Answer telephone calls promptly, deal with enquiries, take messages, and direct calls to the appropriate staff.
- Book, amend, and cancel appointments in accordance with practice procedures.
- Register new patients and update patient records, ensuring information is accurate and up to date.
- Manage patient enquiries face-to-face, by telephone, and via online communication systems.
- Handle confidential patient information in accordance with GDPR, confidentiality requirements, and practice policies.
- Process repeat prescription requests in line with practice procedures.
- Liaise with GPs, nurses, healthcare professionals, and other members of the practice team to support the smooth running of the surgery.
- Signpost patients to appropriate services and healthcare professionals, following practice protocols.
- Deal with sensitive situations and patient complaints calmly, professionally, and with empathy.
- Follow practice policies and procedures relating to safeguarding, health and safety, infection prevention, and information governance.
- Maintain a clean, tidy, and welcoming reception area.
- Undertake any other reasonable duties to support the effective day-to-day running of the practice.
About us: Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent lives through high-quality, seamless care.
Person Specification:
- Experience using EMIS clinical systems is required.
- Previous experience working as a GP receptionist is required.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.