Description
The Customer Experience team at Cisco is seeking a Customer Success Specialist - Splunk to help customers achieve long-term success with their Splunk investment.
The successful candidate will advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization.
Key responsibilities include:
- Delivering onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage
- Monitoring customer environment health by reviewing cases, outages, critical issues, and ongoing projects
- Partnering with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes
- Contributing to stronger customer relationships by translating customer needs into actionable insights for account teams
- Participating in sales QBRs with customers to review service levels, usage metrics, and customer environment performance
The ideal candidate will have:
- 3+ years of experience in technical support, technical account management, professional services, systems administration, or a related field
- 3+ years of experience in an enterprise customer-facing role
- Working knowledge of the Splunk Core Platform
- Experience with customer escalations, account management, and project coordination
- Experience with IT operations and technical infrastructure
Preferred qualifications include:
- Splunk Architect Certification
- Familiarity with Splunk-related products beyond the Core Platform
- Strong verbal and written communication skills
- Ability to work effectively with stakeholders across all levels
- Strong customer service mindset with a proactive and solutions-oriented approach