Associate, External RFI Transaction Monitoring, GC

You'll help manage external RFI and inquiry workflows from correspondent and partner banks, law enforcement agencies, regulators and other competent authorities, ensuring cases are triaged, investigated and resolved within the required SLA.

You'll review cross-border payment journeys, SWIFT messages, account activity, counterparties, linked accounts and customer KYC information to build clear transaction narratives and provide accurate written explanations.

You'll partner with Financial Crime Compliance, FIU, Transaction Monitoring, KYC, Financial Partners, Legal, Sanctions Compliance, Commercial and regional Operations teams to make risk-based decisions while maintaining strong standards for data protection, regulatory compliance and documentation.

You'll also contribute to case quality, process improvement, playbook updates, management reporting, remediation actions, audits and regulatory examinations.

You'll work from the office location five days a week.

Essentials

• At least 5 years of relevant experience in financial crime operations, AML investigations, transaction monitoring, sanctions compliance, law enforcement response or correspondent banking within a bank, payments institution or fintech.
• Direct experience handling correspondent or partner bank RFIs and law enforcement or regulatory enquiries.
• Experience leading or coordinating an operational team, workflow or case management function, including workload allocation, SLA management and quality assurance.
• Strong understanding of cross-border payments, correspondent banking, payment networks, SWIFT messages and virtual account flows.
• Strong knowledge of AML/CTF, sanctions, fraud and financial crime risk concepts, including common typologies in international payments.
• Experience conducting or overseeing account activity reviews, transaction analysis, KYC reviews, open-source research and risk-based recommendations.
• Sound judgement when handling sensitive information, data protection considerations, urgent escalations and competing stakeholder expectations.
• Proven ability to manage high case volumes and strict deadlines while maintaining accuracy, consistency and audit-ready documentation.
• Excellent written and verbal communication skills in English.
• Strong stakeholder management skills, with the confidence to engage professionally with external financial institutions, law enforcement agencies and internal senior stakeholders.
• Highly organised, analytical and detail-oriented, with the ability to build clear customer and transaction narratives from fragmented information.
• Comfortable working with multiple systems, datasets and changing priorities in a fast-paced environment.

Preferred

• Proficiency in Mandarin.
• Experience working with Financial Crime Compliance, FIU, Transaction Monitoring, KYC, Financial Partners, Legal, Sanctions Compliance, Commercial and regional Operations teams.
• Experience supporting AML/CTF, sanctions, data protection or financial crime projects, regulatory change implementation or control enhancement initiatives.
• Experience maintaining RFI playbooks, templates, guidance notes, escalation frameworks or knowledge repositories.
• Experience developing dashboards or management reporting covering volume, ageing, SLA, quality, root causes and risk themes.