Description
Aladdin Client Engagement (ACE) partners with clients to help them realize the full value of their Aladdin investment.
As part of the ACE team, you will act as a consultative partner to our clients , connecting their business priorities with Aladdin’s capabilities to deliver measurable outcomes.
Strategic Client Value Delivery
- Serve as a trusted advisor to senior stakeholders across Trading and Operations, helping translate business objectives into practical, high-impact Aladdin solutions.
- Identify opportunities to expand and deepen Aladdin adoption, improve workflow efficiency, and unlock commercial value through enhanced platform usage.
- Lead and contribute to complex client change initiatives, including asset onboarding, workflow redesign, system rationalization, target operating model changes, and optimization programs.
- Apply hands-on expertise in Aladdin to drive measurable business outcomes.
Industry & Workflow Expertise
- Provide thought leadership across the investment lifecycle, informed by global client engagement insights and industry best practices.
- Partner closely with clients to assess current-state workflows, identify pain points, and design scalable optimization opportunities.
- Bring a point of view on how evolving market practices and technology trends can improve client outcomes.
Client Engagement & Governance
- Collaborate with sales and relationship teams to align value delivery strategies with multi-year client roadmaps.
- Proactively monitor client sentiment, adoption trends, and emerging risks, escalating issues as needed.
- Support effective governance through structured book-of-work reviews and senior-level relationship engagements.
Product & Innovation Advocacy
- Act as a key client voice in shaping Aladdin’s product roadmap, particularly for Asia Pacific market needs.
- Educate clients on existing and new Aladdin capabilities, enabling informed adoption decisions.
- Establish clear feedback loops with product teams to improve product fit, usability, and impact.
What You Bring
- Proven ability to engage senior stakeholders, align cross-functional teams, and manage complex client needs.
- Strong communication skills, with the ability to translate technical concepts into clear, business-relevant insights and compelling value propositions.
- Analytical and structured approach, with experience leading multi-workstream initiatives and change programs.
- Solid understanding of the investment management lifecycle, with hands-on experience in one or more of the following areas: Post-Trade, Trading, trade operations, derivatives operations, asset servicing, or compliance.
- Fluency in Japanese; business-level English preferred.
Our benefits
- A strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)
Our hybrid work model
- Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.