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From the employer's careers site First seen 2 Nov 2026

Intern, Customer Insights

Dow Jones NYC - 1211 Ave of the Americas part-time

Salary

$28.00 - $28.00 per hour

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Description

We are seeking a highly motivated and analytically minded intern to join our Customer Insights team. As part of this team, you will support primary research projects, gaining hands-on experience across all phases of the research process.

Responsibilities:

  • Program, test, and field quantitative surveys in Qualtrics, ensuring data quality and seamless respondent user experience.
  • Assist in managing participant recruitment, sample monitoring, fieldwork tracking, and quality assurance across active qualitative and quantitative studies.
  • Clean survey datasets, perform crosstabs and statistical significance testing, and surface key audience trends.
  • Review interview transcripts and session recordings to extract themes, customer quotes, and pain points leveraging AI-enabled tools.
  • Assist in translating data into charts, tables, and visualizations and narrative-driven presentations for cross-functional stakeholders.

Requirements:

  • Currently pursuing a Bachelor’s degree in Market Research, Marketing, Economics, Social Sciences, Psychology, or a related field.
  • Coursework or project experience in primary qualitative or quantitative research methods.
  • Strong proficiency in Google products, including Docs, Slides, and Sheets.
  • Exposure to or strong interest in leveraging generative AI / LLM workflows.
  • Strong written and verbal communication skills with the ability to summarize complex data into clear, meaningful findings.
  • The ability to work independently as well as collaboratively as a team member.

Program Eligibility:

  • Enrollment in a 4-year undergraduate degree program.
  • Graduating in Dec 2027 – July 2029 (U.S.).
  • Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

Benefits:

  • Competitive and flexible compensation.
  • Comprehensive and competitive benefits package covering health, retirement, wellbeing, and more.

Skills

Required

Nice to have

  • Generative AI / LLM workflows
Apply on Dow Jones