Description
The Propositions team at Dow Jones is responsible for growing the company's portfolio of B2B products. As part of the wider Risk & Research Proposition team, the Customer & Market Research team helps deliver key customer and market insights to drive growth.
You will report to the Associate Director, Customer & Market Research, and play a crucial role in undertaking customer and market research, representing the voice of the customer at senior leadership level, and developing strong working relationships within the team and across the business.
Key responsibilities include:
- Undertaking customer and market research covering end-to-end propositions design
- Representing the voice of the customer at senior leadership level
- Developing strong working relationships within the team and across the business
- Delivering customer and market research projects from briefing to execution
- Liaising with external partners to ensure world-class work/services
- Supporting the team lead with workflow and budget management
- Actively sharing insights and information across the business
You will need to have:
- Ability to learn quickly and solve problems creatively
- Thorough understanding of qualitative and quantitative research methodologies
- Experience of performing desk research and obtaining relevant insights
- Flexibility in responding to changing business priorities
- Proven track record of getting results in a matrix organization
- Solid experience of customer and market research, including project management and delivering credible insights
- Excellent numeracy and literacy skills, with attention to detail
- Strong communication and stakeholder management skills
- Proficiency with Google's suite products
- At least 4 years' direct experience in the market research industry
We offer a range of benefits, including comprehensive healthcare plans, paid time off, retirement plans, and lifestyle programs.