Description
We are seeking a Lifecycle Safety Project Manager to oversee the management and service delivery excellence of large-sized regional and global projects. You will provide leadership and accountability for customer-facing activities and oversight of operational service delivery, working cross-functionally and across the opportunity lifecycle.
Key Responsibilities:
- Manage start-up of new projects using standard operating procedures and best practices
- Manage customer interface and communication for assigned projects/programs
- Represent Lifecycle Safety on projects/programs and serve as primary point of contact for internal and external customers
- Oversee project planning, timelines, deliverables, scope management, quality management, and project financial management
- Act as Solution Architect for new standalone Safety business opportunities
- Develop and defend proposed solutions, pricing strategies, and budget assumptions
- Serve as Safety Subject Matter Expert (SME) for governance, executive teams, and integrated partners
- Lead customer service activities from project scoping through proposal generation, bid defense, transition, and delivery
- Manage project finances, including revenue recognition, invoicing, budget reviews, financial analysis, and change orders
- Monitor project performance through key financial metrics
- Develop specialist expertise and support departmental, regional, or global initiatives as an SME
- Partner with sales and proposal teams to support business opportunities and customer needs
- Drive customer loyalty through strong relationships, service excellence, and effective communication
Requirements:
- Bachelor's degree in Health Sciences or a related field
- 4-6 years of clinical research experience in a CRO or pharmaceutical company
- 4 years in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.)
- 2 years of project management experience
- Strong knowledge of global, regional, and local clinical research regulations (GCP, ICH, IQVIA SOPs)
- Working knowledge of Lifecycle Safety service lines and willingness to expand expertise
- Strong leadership, team management, and conflict resolution skills
- Excellent project management, planning, and organizational skills
- PMP certification or equivalent preferred