Description
At Instacart, we're transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We're looking for a Chief of Staff, Online Grocery to partner with the General Manager who leads this business and its product and R&D organization.
Overview
The Online Grocery team is the heart of Instacart's mission , the products millions of customers rely on every day and the team that builds them. As a Chief of Staff, you will help the organization operate at its best: more cohesive, clearer in its purpose, sharper and faster in how it makes decisions and operates.
Responsibilities
- Run the operating rhythm: Own and continuously improve the business rhythm for the GM and the organization.
- Manage the operating cadence for the GM: Prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.
- Improve how the organization decides: Clarify decision rights and the questions that matter, build the frameworks and pre-reads that bring options into focus.
- Capture and sharpen decisions: Ensure they're communicated to the right stakeholders, and close the loop on execution.
- Shape and run the substance of the leadership team offsites: Objectives, agenda, pre-reads, and follow-through.
- Be a trusted thought partner to the GM and a credible problem-solving partner to product and R&D leaders.
- Prepare briefings and coordinate research for the GM's meetings with partners and key leaders.
- Partner with the GM, HR, and finance to manage the organization's headcount budget.
- Drive executive communication: Drive the calendar, planning, and content for upward communication and alignment with the C-suite and the board on Online Grocery priorities.
- Support the GM in preparing content for speaking engagements.
- Strengthen people, culture, and organizational health: Help the GM spot, diagnose, and get ahead of issues across the organization.
- Partner with the GM and HR to address relationship and culture dynamics across the team and create a high-trust, high-performance leadership team culture.
- Turn signals like engagement surveys into action: Working across the organization to develop the right plans, pressure-test them, and ensure they get executed.
- Drive priority programs: Help the GM kick off and drive annual and long-range planning for Online Grocery.
Requirements
- 10+ years of work experience
- R&D experience , earned in a direct R&D role, an adjacent role embedded with R&D teams, or as a Chief of Staff within an R&D organization
- Consulting, corporate strategy/operations, or finance background and experience working directly with executives
- Working fluency to navigate a product, design, and engineering organization at scale
- High EQ and a genuinely people-oriented instinct
- Outstanding written and verbal communication at an executive level
- Strong analytical skills, and a commitment to consistently high-quality work
- Exceptional program management: organized, effective, and relentless at driving multiple hard initiatives forward to deadline at once
Preferred Experience
- Experience designing and facilitating leadership offsites and driving organizational, culture, or operating-model change
- Experience building with AI in a professional setting
- Experience within high-growth, technology-driven companies