Description
At Instacart, we're transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We're looking for a Chief of Staff, Online Grocery to partner with the General Manager who leads this business and its product and R&D organization.
Overview
The Online Grocery team is the heart of Instacart's mission , the products millions of customers rely on every day and the team that builds them. As a Chief of Staff, you will help the organization operate at its best, making it more cohesive, clearer in its purpose, sharper and faster in how it makes decisions and operates.
Responsibilities
- Run the operating rhythm: Own and continuously improve the business rhythm for the GM and the organization.
- Manage the operating cadence for the GM: Prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.
- Improve how the organization decides: Clarify decision rights and the questions that matter, build the frameworks and pre-reads that bring options into focus.
- Shape and run the substance of the leadership team offsites: Objectives, agenda, pre-reads, the hard discussions, decisions, and follow-through.
- Be a trusted thought partner to the GM and a credible problem-solving partner to product and R&D leaders.
- Prepare briefings and coordinate research for the GM's meetings with partners and key leaders.
- Partner with the GM, HR, and finance to manage the organization's headcount budget.
- Drive the calendar, planning, and content for upward communication and alignment with the C-suite and the board on Online Grocery priorities.
- Support the GM in preparing content for speaking engagements.
- Help the GM spot, diagnose, and get ahead of issues across the organization.
- Partner with the GM and HR to address relationship and culture dynamics across the team.
- Turn signals like engagement surveys into action.
- Help the GM kick off and drive annual and long-range planning for Online Grocery.
- Take ambiguous new efforts for the GM from unclear to fully underway.
- Proactively identify and take ownership of emerging opportunities and risks.
Requirements
- 10+ years of work experience
- R&D experience , earned in a direct R&D role, an adjacent role embedded with R&D teams, or as a Chief of Staff within an R&D organization
- Consulting, corporate strategy/operations, or finance background and experience working directly with executives
- Working fluency to navigate a product, design, and engineering organization at scale
- High EQ and a genuinely people-oriented instinct
- Outstanding written and verbal communication at an executive level
- Strong analytical skills, and a commitment to consistently high-quality work
- Exceptional program management: organized, effective, and relentless at driving multiple hard initiatives forward to deadline at once
Preferred Qualifications
- Experience designing and facilitating leadership offsites and driving organizational, culture, or operating-model change
- Experience building with AI in a professional setting
- Experience within high-growth, technology-driven companies