Description
As Brand Home Lead Guide, you'll support the day-to-day running of Glenkinchie Visitor Centre, coordinating tours and guiding the team to deliver outstanding experiences across tours, bar and retail.
You'll help maintain high service and operational standards, support commercial performance and contribute to events and community engagement.
Key responsibilities:
- Coordinate daily tours and allocate work across the Brand Home Guides team
- Support the management team with day-to-day operations and help ensure consistently high standards of service and memorable guest experiences
- Supervise Brand Home Guides and agency colleagues
- Support retail strategy and visual merchandising
- Help plan and deliver special events throughout the year
- Contribute to community engagement and the Brand Home's sustainability ambitions
- Lead by example, build strong relationships with guests and partners, and identify practical ideas to improve the visitor experience and business performance
This is an opportunity to take ownership of daily operations, develop your leadership skills and help shape memorable experiences at an iconic Scotch whisky visitor destination.
Requirements:
- Experience leading a team and maintaining high customer-service standards in a visitor attraction, hospitality, retail or a similar customer-facing environment
- The ability to support, motivate and develop colleagues, build strong working relationships and work effectively as part of a team
- A proactive, resilient and open-minded approach, with the confidence to solve problems and suggest improvements
- Experience working towards targets and helping a team deliver against performance goals
- Flexibility to work evenings and weekends, with shifts planned in advance
Benefits:
- Shared accommodation
- Competitive annual bonus (dependent on performance)
- Product allowance
- 34 days of holiday
- Private pension scheme
- Share purchase plan
- Contemporary work-life balance policies and wellbeing activities