Description
London Borough of Croydon is seeking Helpdesk Operatives to join the Facilities Management team. The successful candidate will provide a professional customer-focused FM helpdesk service.
The role involves operating the helpdesk function using the FM database system, working with internal and external customers and partners to deliver FM services covering security, reactive and planned maintenance, cleaning, pest control, concierge, and FM support services.
Key responsibilities include:
- Dealing with customers, taking calls, emails, and service requests
- Logging and tracking calls, data entry, and KPI reporting
- Invoice and billing, tracking work instructions, and providing customer updates
Previous experience in a property-related helpdesk environment using a database system is advantageous but not essential.
The Council prioritizes getting a grip on finances, listening to residents, and delivering sustainable services. The successful candidate will be subject to a DBS check if required.