Description
Sodexo is seeking a Regional Cleaning Business Lead to join their team in a permanent, full-time capacity working across their IFMS contract on site, 8 days on 6 days off.
The purpose of this role is to be a subject matter expert to provide continuous improvement and innovation for Accommodation Room Standards and site cleaning activity.
Responsibilities:
- Ensure that Sodexo receives positive feedback from all stakeholders by driving a customer-centric approach to service and by committing to continuous improvement of their service output.
- Train Cleaning leaders across sites to ensure that they all demonstrate the IFMS collaboration model behaviours.
- Continuously search for, and improve, ways of working to minimise cost and increase effectiveness.
- Meet agreed deadlines and ensure key stakeholders are satisfied with the level of service.
- Ensure quality, health, safety, environmental and compliance targets are met or exceeded.
Job Scope:
- Consistent application and control of cleaning activity to support the accommodation site portfolio.
- Enhanced resident experience through continuous service improvement and innovation.
- Reporting to the Operations Excellence Manager, with direct engagement to the Regional Manager of Operations and extended Village Leadership Team.
- Supporting an on-site rotational 8:6 roster, with Sodexo Support Centre visitation required at minimum of one day per swing or as directed by the Operations Excellence Manager.
- Onboard and train personnel with limited understanding of system, process and frontline duties, ensuring completion of structured onboarding frameworks.
- Ensure consistency in cleaning practices, adhering to Sodexo processes to effectively embed and maintain standardisation across the portfolio.
- Continuously investigate and drive process improvement to reduce the administrative burden for customer-facing administrators to enable service excellence.
- Drive ongoing review and development of streamlined work practices for the Site-based teams and ensure they are standardised across the portfolio.
- Providing expertise to assist in solving escalated operational issues.
- Support cleaning supervisors and teams appropriately to meet operational deadlines.
- Provide advice and recommendation for improving the supporting technology systems.
- As a leader, demonstrate overarching commitment to health and safety and become a role model for Sodexo's Managerial behaviours, Diversity and Inclusion.
- Generate daily, weekly, monthly reports for regional cleaning targets and KPI's.
- Deliver target training interventions based on audit findings and KPI trends.
- Ability to create and manage Performance Improvement Plans for segment performance.
- Conduct structured quality assurance audits across sites to ensure compliance with cleaning standards.
- Maintain regional forecasting cleaning/accommodation reporting.
- Work collaboratively with Accommodation teams to support efficient room turnaround and readiness.
- Support alignment between room allocation planning and cleaning delivery capability across sites.
- Training, structured onboarding and adherence to Housekeeping Visual Standards, ensuring competency and capability uplift across sites.
Qualifications:
- Minimum of 3-5 years' experience in a similar role and/or as a site-based cleaning supervisor.
- Demonstrated expertise in managing remote site cleaning teams preferred.
- Experience in Accommodation, cleaning services in remote locations.
- Experience with CRM and Power BI an advantage.
- A C Class Australian Driver's License.
- Demonstrate high-level analytics and problem-solving skills.
- Ability to analyse and synthesise high volumes of data and present the information in meaningful and accurate reports.
- Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage contract and service performance.
- Expertise in understanding key performance indicators of the contract, then implement solutions.
- Success or remediate under-performance.
- Excellent customer service focus.
- Strong communication skills.
- Advanced Excel skills.
- Familiarity with Dashboards and SharePoint.
- Work autonomously in remote locations.