Technology, Digital and Analytics Operations Platform Lead

We are looking for a Technology, Digital and Analytics Operations Platform Lead to join our team in Hong Kong.

Position Objective: Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization.

This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment.

Roles and Responsibilities:

1. Technology Leadership & Business Partnership

• Act as the Solution Architect and Technology SME for Individual Life Operations, serving as a trusted strategic partner to Operations leadership on end-to-end solution design, technology choices, and delivery approach.
• Shape technology solutions that enable Operations transformation across Buy, Policy Servicing, Claims and Contact Center domains, aligning business outcomes with architectural best practices.
• Provide architectural leadership across initiatives, balancing speed of execution, cost, risk and sustainability.

1. Solution Architecture & Design Authority

• Lead the end-to-end solution architecture across applications, integrations, data flows, security and infrastructure for Operations platforms.
• Translate complex and evolving business requirements into clear, scalable and resilient solution designs, covering functional and non-functional requirements.
• Own and maintain solution architecture artifacts throughout the delivery lifecycle.

1. Strategic Roadmap & Technology Evolution

• Define and evolve the Operations Platform technology roadmap, aligned to enterprise architecture principles and target-state vision.
• Proactively identify strategic, innovative and sustainable solutions, including modernization opportunities.
• Continuously assess industry and insurance operations trends to ensure platforms remain future-ready and competitive.

1. Delivery Enablement & Execution

• Provide architectural guidance and governance throughout delivery, ensuring solutions are designed right the first time and are buildable within delivery constraints.
• Work effectively in ambiguous and agile environments, crystallizing unclear problem statements into concrete, executable solutions.
• Partner with delivery teams, vendors and system integrators to ensure architectural intent is correctly implemented.

1. Stakeholder Communication & Storytelling

• Articulate complex architectural concepts using simple, business-oriented language, supported by strong visual storytelling.
• Build trusted relationships with Operations, Product Owners, Delivery Leads and Technology stakeholders; manage expectations and trade-offs transparently.
• Influence decision-making by clearly linking technology design choices to business value, risk reduction and operational efficiency.

1. BAU Architecture Oversight & Operational Readiness

• Provide architectural oversight for mission-critical BAU applications, ensuring platform stability, scalability and sustainability.
• Ensure solution designs address availability, performance, monitoring, resiliency and recoverability, supporting defined KPIs and SLAs.
• Guide teams on observability, analytics and dashboards to enable effective production management and operational insights.

1. Governance, Risk & Compliance

• Collaborate closely with enterprise and enabling teams, including Architecture, Security, Infrastructure, Technology Risk, Process & Control, to deliver compliant and well-governed solutions.
• Ensure all architectures and solutions comply with AIA security standards, technology policies, and regulatory requirements.

1. Sustainability & Engineering Excellence

• Champion sustainable architecture and engineering practices, ensuring solutions are maintainable, well-documented and operable over the long term.
• Drive reuse of shared services, platforms and patterns to reduce complexity and technical debt across Operations systems.
• Continuously uplift solution quality and architectural maturity across the Operations technology landscape.

Minimum Job Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Systems or related discipline; Master’s degree is highly preferred.
• 10+ years of experience in large-scale IT / Digital organizations, with 5+ years operating at Solution Architect, Technology Lead, or Senior Delivery Lead level.
• Proven track record delivering complex, business-critical platforms within top-tier life insurers in Hong Kong and/or Greater China.
• Strong hands-on experience shaping and delivering insurance Operations transformations.
• Experience working in or with top-tier consulting firms is highly preferred.

Solution Architecture & Technology Leadership

• Demonstrated capability in end-to-end solution architecture.
• Strong experience designing solutions in hybrid and cloud environments.
• Ability to balance target-state architecture vision with pragmatic, incremental delivery in complex brownfield environments.

GenAI, Data & Intelligent Automation

• Proven experience applying GenAI and intelligent automation technologies to insurance Operations use cases.
• Familiarity with enterprise GenAI platforms and ecosystems.
• Strong understanding of how AI capabilities translate into measurable operational and business outcomes.

Delivery, Vendor & Operating Model Experience

• Experience leading or governing large-scale delivery teams.
• Strong understanding of agile and hybrid delivery models.
• Demonstrated ability to partner with system integrators, vendors and internal engineering teams.

Stakeholder Influence & Governance

• Senior-level stakeholder management experience.
• Ability to operate as a design authority, influence technical and business decisions, and manage architectural trade-offs transparently.
• Proven experience ensuring solutions comply with enterprise standards, security policies, regulatory and operational risk requirements.