Description
We are seeking a Salesforce Technical Manager with experience as a Salesforce Technical Architect. As a Technical Consulting Manager, you will be responsible for designing and managing the delivery of complex Salesforce solutions for our customers.
Responsibilities and Requirements:
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives
- Champion an AI-first delivery methodology, utilizing advanced AI tools and agentic evaluation frameworks
- Provide oversight and governance of Salesforce projects, guiding delivery teams on the effective use of AI-assisted tooling
- Follow and help define coding standards; lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Understand a project and debug issues, leveraging AI diagnostics to assist in interpreting logs and isolating bottlenecks
- Participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
- Understanding of systems architecture, key design patterns, and large data volume limitations and best practices
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Lead a technical team and own customer and team engagement
- Travel to client sites for projects, estimated 50-75%
- Maintain a target billable utilisation aligned to the role
- 9-15 years CRM experience with a minimum of 6 years on the Salesforce platform
- Maintain billable utilisation targets for your team
- Technical enablement of team members on the latest Salesforce products and processes
- Working with global teams for delivery across geographies
- Active Salesforce certifications or ability to achieve relevant certifications upon hire