Senior Staff Software Engineer - Agentic Automation

We are seeking a Senior Staff Software Engineer to own the engineering efforts across NVIDIA enterprise systems. You will partner with IT leadership to transform reactive support into strategic, AI-infused automated resolution systems and prevent problems before they occur, balancing speed, security, and an exceptional user experience for NVIDIA.

Responsibilities

• Design and implement agentic AI workflows using LLM-based agents, tool calls, RAG patterns, and orchestration frameworks.
• Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS.
• Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times.
• Manage and troubleshoot Enterprise-scale collaboration, productivity, AI, and Infrastructure systems.
• Trace and root cause complex, multi-system failures, identify patterns in recurring tickets, and build automation or self-service solutions.
• Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities.
• Mentor team members on troubleshooting methodology and systems thinking.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience).
• 12+ overall years of experience in SRE, Enterprise Support, or DevOps.
• Experience with SaaS, hybrid cloud, AI/ML environments.
• Experience building production-grade agentic workflows.
• Software engineering fundamentals with deep experience in building products and operating large-scale systems.
• Expertise in two or more backend languages such as Go, Python, or Java.
• Full-stack engineering experience, including building user-facing web applications and operational dashboards.
• Systems thinker with strong incident management skills.

Benefits

• Equity
• Comprehensive benefits package