Description
Join Zendesk, a company powering exceptional service for every person on the planet, as a Hunter AE. You will create and close durable net-new business by turning priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, and commercial judgment.
Responsibilities
- Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes, and disciplined territory planning.
- Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting, and close.
- Translate customer business priorities, service-operation challenges, and transformation goals into a credible Zendesk platform and AI value proposition.
- Build executive and multi-threaded alignment across business, technology, security, finance, procurement, and the economic buying committee.
- Own commercial strategy, deal progression, and negotiation within approved guardrails; protect customer value and delivery credibility.
- Orchestrate Solution Engineers, Product Specialists, Marketing, SDR/BDR partners, ecosystem partners, and leadership to improve win probability.
- Maintain accurate CRM data, pipeline health, forecast discipline, and early risk visibility; make decisions based on evidence rather than optimism.
- Document customer goals, stakeholders, use cases, commitments, and success conditions for a clean handoff; return market, competitor, and buyer insight to improve the go-to-market motion.
Requirements
- Experience range: Typically 8–12 years of related experience.
- Relevant background: demonstrated capability in complex B2B SaaS new-business selling, value-based discovery, and commercial deal ownership.
- Customer impact: demonstrated ownership of outcomes, not only activity; evidence should show decision quality, follow-through, and measurable customer or commercial impact.
- Commercial proof: evidence of prospecting discipline, quota attainment or equivalent growth results, executive engagement, and complex deal judgment.
- AI and platform fluency: ability to discuss AI, automation, service operations, and platform value credibly and know when specialist depth is required.
Nice to Have
- Deeper Zendesk platform, AI, and service-operations fluency; more advanced industry narratives, partner-led selling, and complex deal strategy.
- Ability to shape the customer's problem, create demand where none exists, and mobilize a buying committee without overselling.
- Repeated success closing large, complex net-new deals with executive access, competitive strategy, and strong business-case construction.
Compensation The US annualized OTE range for this position is $230,000.00-$344,000.00 with a pay mix of 50/50 (base/commission).