Description
The Global Health Benefits (GHB) Product Strategy Advisor plays a key role in supporting Cigna Healthcare’s global product portfolio, with a focus on the Americas region and related GHB solutions.
This role supports product strategy, day-to-day product management, operational execution, governance, compliance readiness, vendor oversight, and cross-functional enablement.
The advisor will partner closely with various teams to ensure assigned products are well documented, effectively governed, commercially supported, and aligned to customer and business needs.
Responsibilities:
Product Management & Support
- Support lifecycle management for assigned GHB products, solutions, and benefit capabilities.
- Maintain Product Benefit Standard Guides (PBSGs), product playbooks, and related GHB reference materials.
- Manage the Americas Product Knowledge Exchange page to keep product guidance current and accessible to internal stakeholders.
- Manage the GHB product mailbox and provide timely, accurate responses or routing for product-related inquiries.
- Review product-related marketing and sales enablement collateral for accuracy, consistency, and alignment with approved product positioning.
- Support GHB Commercial Canada product enhancements, stakeholder coordination, readiness activities, and implementation follow-through.
- Partner with the CignaLinks team to support product updates, issue resolution, and stakeholder communications.
- Lead MetLife and Zurich vendor governance forums, including agenda development, inquiry management, product enhancement tracking, and follow-up actions.
- Support the contracts team with GHB product questions, template reviews, and benefit language updates.
Product Development & Execution
- Develop intake materials for product enhancements, including business case inputs, impact assessments, readiness needs, and enablement tasks.
- Coordinate with cross-functional Cigna partners to deliver approved product enhancements, operational updates, and strategic initiatives.
- Track deliverables, timelines, dependencies, risks, decisions, and stakeholder actions through completion.
Vendor & External Partner Management
- Serve as a primary product liaison for assigned vendor relationships supporting GHB solutions.
- Monitor vendor activity against contractual commitments, operational expectations, service experience, and governance needs.
- Coordinate issue resolution, escalation management, root-cause follow-up, and continuous improvement opportunities.
- Partner with Procurement, Legal, Compliance, Operations, and other internal teams to support vendor governance and required reviews.
Governance, Compliance & Risk Management
- Support compliance reviews for assigned products, materials, product language, and operational processes.
- Partner with Compliance, Legal, Clinical, Regulatory, and business teams to support alignment with Cigna requirements and applicable market expectations.
- Maintain governance documentation, decision logs, approval materials, and supporting artifacts for assigned product work.
- Identify product, process, or execution risks and work with accountable partners to define mitigation plans.
Commercial & Stakeholder Support
- Partner with Sales, Client Management, Client Solutions, Implementation, and Commercial teams to respond to customer, broker, and market-facing product requests.
- Represent product priorities in internal forums, stakeholder meetings, governance routines, and readiness discussions.
- Serve as a subject matter resource for assigned GHB products, benefits, partner solutions, and internal product guidance.
Continuous Improvement
- Identify opportunities to simplify product processes, improve internal enablement, strengthen stakeholder experience, and increase operational efficiency.
- Use data, market feedback, product inquiry trends, and stakeholder insights to recommend enhancements.
- Contribute to GHB product roadmap discussions, prioritization inputs, and strategic planning activities.
Ideal Candidates:
- Bachelor's degree or equivalent professional experience.
- 3+ years of experience in product management, product development, healthcare, health insurance, operations, consulting, or related business roles.
- Strong project management and organizational skills.
- Ability to work effectively across Cigna’s matrixed organization and influence without direct authority.
- Excellent written and verbal communication skills, including the ability to translate complex product information into clear internal guidance.
- Strong analytical and problem-solving capabilities.
- Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.
Benefits:
- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
- 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.