Description
Be the first to apply for the Customer and Trading Manager role at Sainsbury's Supermarkets Ltd in Gloucester, Gloucestershire.
As a Customer and Trading Manager, you will be part of the management team responsible for the day-to-day running of a small supermarket. You will be accountable for ensuring the store operates efficiently and effectively, providing excellent customer service, and leading a team of managers and colleagues.
Key responsibilities include:
- Working closely with a small team of managers to ensure the store runs smoothly every day
- Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop
- Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Collaborating with nearby stores when needed
To be successful in this role, you will need:
- Previous line management experience in a fast-paced, operational environment
- A track record of delivering excellent customer service and coaching colleagues to do the same
- Experience of leading a team in a customer-facing environment
- Operational leadership skills, with the ability to take responsibility for store operations in the absence of more senior managers
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues, including performance and absence management
In return for your hard work, we offer a competitive salary, ranging from £31,700 depending on experience, store size, complexity, and location. Additionally, you will benefit from:
- A 10% discount card for shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% at Sainsbury's every Friday and Saturday
- An annual bonus scheme based on company and individual performance
- Free food and hot drinks provided in all our stores
- Generous holiday entitlement, maternity, and paternity leave
- A pension scheme with a 4-7.5% employer contribution match
- A Sainsbury's share scheme allowing you to build an investment at discounted rates
- Access to wellbeing support, including emotional support, counseling, legal, and financial advice
- Colleague networks to help you fulfill your potential
- A Cycle to Work scheme and special offers on gym memberships, restaurants, holidays, and more