Description
We're on a mission to make money work for everyone. We're a fast-growing fintech company with a range of products, including personal and business bank accounts, savings, investments, and credit cards.
As a Senior Fraud Operations Manager, you will oversee our outsourced partners, holding them accountable for SLAs and performance. You will need to have in-depth data analysis expertise and a strong commitment to data-driven decision making, alongside a solid understanding of day-to-day fraud operations and deep knowledge of fraud, disputes, and chargebacks rules and models implementation.
Your responsibilities will include:
- Driving strategic partners oversight: Ensuring that our outsourcing partners for fraud and disputes operations are operating effectively.
- Monitoring our fraud and disputes metrics and driving action delivery with our product teams to address the trends.
- Combining hands-on execution with strategic thinking to align cross-functional teams with our fraud and disputes vision and strategy.
- Helping to build and oversee solutions with technology at the heart of our fraud monitoring mitigation strategies to cover the various fraud typologies using automated alerts.
- Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs.
- Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives.
- Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions.
- Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.
- Supporting 3rd line of defence with auditing activities.
- Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance.
We'd love to hear from you if:
- You excel at leveraging robust data insights and analytics to drive strategic decision-making.
- You are a problem solver who takes initiative to create a high impact for stakeholders.
- You excel at stakeholder management and coordination across multiple teams.
- You have previous experience of achieving results through 3rd party/outsourcing management and you're excited about working in a cross-functional team with engineers and data scientists to empower third party vendors' success.
- You have previous experience leading and managing Fraud operations in payments or banking.
- You enjoy partnering with 3rd party vendors, data scientists, and second line of defence (2LOD) to proactively mitigate and respond to existing and emerging fraud trends.
- You understand the Financial crime, money laundering risks of the various products and services operating in the fintech space.
- You champion the use of automated processes to find more efficient ways of working.
In terms of benefits, we offer:
- A salary range of €76,500 - €95,500 + Incentive Awards tied to your performance
- Hybrid working model, based in our Dublin office 3 days a week
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
- Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
- €1,200 learning budget each year to use on books, training courses and conferences
- Private healthcare scheme
- Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
- Wellbeing benefits: financial education, women's and men's health support, mental health benefits, including coaching and counselling