Description
Chime is at an inflection point as the leader in consumer financial technology, trusted by more than 10 million members. This role leads Product & Brand Communications with a clear mandate: make Chime a household name, establish it as the innovator in consumer finance for the AI era, and show mainstream America the full breadth of what has been built.
The successful candidate will drive a step change in consumer and technology brand and scale the team. They will partner closely with Brand Marketing and Product Marketing leadership, shaping campaigns and launches into one cohesive narrative and amplify it across channels.
Key responsibilities:
- Set the strategy: Own an integrated product and brand communications strategy that drives the business and wins over consumers and the tech community.
- Mainstream the Chime brand: Turn brand partnerships, consumer insights, original research, and cultural moments into campaigns that generate sustained coverage.
- Own the product narrative: Drive 360-degree product launches, from messaging to media, influencer relations, and owned and paid surround sound.
- Build the team: Lead and develop a high-performing team.
- Lead cross-functionally: Partner with Product Management, Engineering, Brand Marketing, Product Marketing, Content, and others.
- Expand the spokesperson bench: Prepare Chime's product, technology, and marketing leaders for external communications opportunities.
- Keep Chime in the conversation: Cultivate relationships across national and local consumer, lifestyle, business, technology, and trade outlets.
Requirements:
- 12+ years of experience in product, consumer, or brand communications, or related marketing roles, preferably in consumer technology.
- A track record of leading product and brand communications functions.
- Deep media and influencer relationships.
- Experience partnering with creators, celebrities, or brands.
- Proven leadership and team development.
- Fluency in fintech and consumer technology.
- Exceptional writing, editing, and verbal communication skills.
- Experience advising C-suite executives.
- A degree in Communications, Public Relations, Marketing, Business, or a related field.
Benefits:
- Competitive salary ($246,000-$340,000 USD)
- Bonus and equity eligibility
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- 1% of time off to support local community organisations
- Annual wellness stipend
- Paid parental leave
- Access to family planning reimbursement