Description
Join our team at ibis budget Ulm City as a Reception Staff / Hotel Specialist.
We offer you a dynamic work environment with varied tasks, a modern hotel concept, and a family-like atmosphere. As a guest host, you will work passionately with people and provide excellent service.
Your responsibilities:
- Morning shift (06:00 – 14:00): Prepare and manage breakfast services, personally attend to guests, handle front office duties, process reservations and phone inquiries, create daily reports, and support organisational tasks for the next shift.
- Late shift (14:00 – 22:00): Independently manage the front office, check-in and attend to national and international guests, process reservations and booking requests, maintain availability and rates in the hotel system, ensure smooth hotel operations, and actively support guests during their stay.
Requirements:
- Passion for hospitality and service
- Friendly and professional demeanour
- Good German and English language skills
- Team-oriented and reliable work style
- Experience in front office or hotel industry is beneficial
- Familiarity with MS Office applications and Opera Cloud is desirable
Benefits:
- Performance-based and fair compensation
- Regular working hours in a 2-shift system
- Secure job in an internationally recognised hotel brand
- Individual training and development opportunities
- Employee discounts within the Accor hotel group
- Short decision-making paths and direct communication with hotel management
- Appreciative work environment with a family-like atmosphere
- Motivated team that supports each other