Description
As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering CVS Health's purpose, modeling its values, and demonstrating genuine care for patients.
You will complete a mixed modality learning plan, including a curated learning experience that utilizes your pharmacy knowledge and skills.
Key responsibilities:
- Patient Safety
- Pharmacy Professional Practice
- Regulatory Requirements
- Quality Assurance
- Customer Service
- Inventory Management
- Workflow Management
You will also:
- Lead with Heart – display empathy and compassion for patients, customers, caregivers, and colleagues
- Support the Pharmacy manager in motivating and developing Pharmacy Support Staff
- Identify critical business opportunities and implement solutions to drive growth and improve performance
- Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
- Seek new ways to grow, collaborate with others, and deliver better outcomes
Primary job duties and responsibilities:
Customer Service
- Greet customers in a courteous and professional manner
- Assist pharmacy and front store customers with questions and concerns
- Answer telephone with a warm and friendly greeting
- Request additional help and work with others to find solutions
- Remove obstacles to make customers' experiences easier
- Perform approved register transactions
- Engage with customers and seek ways to create personalized moments
Regulatory
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Communicate with customers/patients while protecting confidential drug information
- Comply with all federal and state laws, rules, and regulations
- Comply with all CVS policy and standard operations procedures (SOPs)
- Meet requirements for state and federal licensure within an appropriate timeframe
Pharmacy Operations
- Adhere to CVS workflow and ensure standards are maintained
- Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles
- Resolve third-party rejections and complete manual claim forms
- Perform prescription pick-up procedures
- Access, input, and retrieve necessary information
- Maintain in-stock inventory and ensure replenishment as needed
- Assist with putting away drug orders
- Deliver additional healthcare services as allowable by state regulation and individual certification
Counseling under the direct supervision of a licensed pharmacist:
- Offer to counsel and direct customers to pharmacists if necessary
- Field medical questions when appropriate
- Communicate and interact with healthcare professionals to provide optimal care
- Solicit information on customers' medical history to give appropriate medical advice
- Practice and develop duties performed by pharmacists according to law
Leadership
- Communicate with Field Management and Corporate as needed
- Participate in all required store operational meetings
- Support maintaining a clean, organized, and professional pharmacy department
- Support scheduling activities according to business needs and workflow model
- Coordinate/implement training and development of Pharmacy Support Staff
- Recognize others and celebrate success
- Complete all required training programs
Education:
- High School Diploma or General Equivalent Development (GED)
- Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
- Active Pharmacy Intern license in the state where the district is located
Prior relevant work experience:
- Required: 0-3 years
- Preferred: 3-5 years
Essential qualifications, functions, and preferred qualifications:
- Foreign Graduate from a Non-US Accredited college or school of pharmacy
- Pharmacist licensure in the state within 120 days of completion of US Intern hours
- Strong communication and presentation skills