Description
Organizations everywhere struggle with complex software solutions that fail to simplify their lives. Freshworks offers a different approach with its enterprise-grade software that is powerful, yet easy to use.
As an Enterprise Account Manager at Freshworks, you'll drive sales into existing accounts in the UKI region. You'll collaborate with teams to manage the sales process, advocate multiple Freshworks product lines, and champion innovative Software-as-a-Service products.
Your responsibilities include:
- Driving sales in defined accounts to meet or exceed revenue targets
- Developing and executing a strategic plan to create and maintain a robust sales pipeline
- Managing numerous accounts concurrently and strategically
- Managing the renewal process end-to-end
- Working with the CSM organization to reduce churn
- Providing regular reporting of pipeline and forecasting
- Creating compelling value conversations with C-Level stakeholders
- Analyzing sales data to evolve your strategy
- Assisting customers in identifying industry-relevant use cases
- Developing long-term strategic relationships with key accounts
- Keeping abreast of competition and products
- Participating in team-building and company-growth activities
Qualifications:
- 7+ years of experience in direct/field sales with SaaS solutions (B2B environment)
- Sales experience with CX, CRM or ITSM products is a strong advantage
- Experience in identifying, developing, negotiating, and closing large-scale technology deals
- Experience in presenting a technology suite of products within an existing portfolio of accounts
- Experience in proactively growing customer relationships
- Prior experience in an environment where they managed a book of business in technology sales
- Proven track record of consistent territory growth and quota achievement
- Understanding of Customer Experience/Employee Experience in a world of digital business transformation