Description
We are seeking an experienced professional to join our Implementation & Service Team as part of Relationship & Transaction Management at Deutsche Bank in Seoul. You will play a crucial role in supporting and coordinating the onboarding of new clients, setting up product solutions for corporate clients, and ensuring smooth business operations.
Key Responsibilities:
- Implement cash management products, including account opening coordination, internet banking setup, and customer ERP integration
- Provide second-level support for customers on DB-direct internet
- Offer Electronic Banking (EB) training during the implementation process
- Manage ongoing technical support, customer service, and incident resolution
- Deliver daily client service support, including payment tracking, account information, and payment details
- Investigate non-receipt of funds, payment failures, and DB internet banking inquiries
- Collaborate with clients and coverage teams to develop and execute implementation plans, ensuring clear expectations and transparency of timelines
Requirements:
- Minimum 2-3 years of experience in the cash management or banking industry
- Technical or implementation background/skills preferred
- Ability to work well within tight deadlines and possess good time management skills
- Strong organisational skills and interpersonal skills for effective communication with internal and external stakeholders
- Bachelor's degree
- Fluency in Korean and English (written and spoken)
- Proven ability to leverage AI tools to enhance productivity and optimise workflows
Benefits:
- Corporate Group Insurance with premiums borne by the company
- Medical check-ups with costs borne by the company (annual/bi-annual basis)
- Remote working arrangement called 'Future of Work'
- Employee Assistance Programme (EAP) with free and confidential counselling and online work-life resources
We offer a supportive environment focused on your development and wellbeing. If you're looking for a challenging role with opportunities for growth, apply now.