Description
Clifton Park Hospital, located just outside York, is seeking a Private Patient Account Manager to lead and oversee a team of Private Patient Coordinators. The successful candidate will drive growth in insured and self-pay activity while ensuring an exceptional, seamless private patient journey.
Responsibilities include:
- Developing and delivering the hospital's private patient growth strategy
- Building and maintaining strong strategic relationships with consultants, insurers, and key stakeholders
- Analysing market trends, referral patterns, and competitor activity to identify opportunities for service development and expansion
- Leading and developing the Private Patient Coordinators team
- Working in partnership with the Business Relations Manager and central marketing teams to develop and implement initiatives that increase brand awareness and patient acquisition
- Monitoring and reporting on key performance indicators
- Developing and overseeing a programme of business development, educational, and patient engagement events
- Driving continuous improvement of the private patient journey
- Providing strategic insight and recommendations to the Head of Operations
- Acting as the hospital lead for private patient services
The ideal candidate will have:
- Proven experience in private healthcare, healthcare operations, business development, or a commercial healthcare environment
- Demonstrable experience of developing and delivering growth strategies that increase Self-Pay and Private Medical Insurance (PMI) activity
- Experience of leading, motivating, and developing high-performing teams
- Strong track record of building effective relationships with consultants, referrers, insurers, and other key stakeholders
- Experience of analysing performance data, conversion rates, market trends, and business metrics to inform strategic decision-making
Benefits include:
- Private Medical Cover
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service)
- Private Pension
- Employee Assistance Programme
- 25 days annual leave + bank holidays
- Flexible shift patterns
- Family-friendly policies
- Volunteer leave
- Access to benefits platform
- Cycle2Work scheme
- Subsidised staff restaurant
- Free parking on site