Description
Join MUFG Securities in Hong Kong as an Assistant Vice President, Front Office Trading Platforms Support. You will provide L1 and L2 production support for sophisticated trading platforms, ensuring seamless day-to-day trading activities and supporting Sales and Trader Workflows.
Responsibilities:
- Deliver comprehensive L1 and L2 production support for direct trading and execution platforms across Fixed Income, FX, and Structured Products.
- Assist front-office Sales & Trading desks in multiple Asian locations by maintaining trade execution continuity, booking accuracy, and STP workflows.
- Monitor trade capture issues, booking breaks, rejects, and alerts on platforms, responding promptly to maintain operational efficiency.
- Act as the first point of contact for platform incidents and user issues during trading hours, providing clear communication and dependable support.
- Log, triage, and manage incidents using ServiceNow, coordinating with global FOS teams, vendors, and infrastructure teams to ensure timely resolution.
- Communicate effectively with users during incidents and follow up post-incident to ensure satisfaction and clarity.
- Handle user onboarding/offboarding for DTP platforms by managing book access, user mapping, entitlement changes in close co-operation with Access Management, TEC, HR teams.
- Support client and trader enablement on execution platforms by facilitating broker connectivity.
- Participate in platform changes including upgrades, cutovers, EOL activities; assist with testing, user validation, UAT connectivity testing, release coordination for DTP-related changes.
- Ensure all activities comply with audit requirements by supporting evidence gathering for queries related to DTP platforms; maintain runbooks, procedures, and documentation.
Benefits:
- Extensive training opportunities and professional development
- Collaborative problem-solving across regions and functions
- Knowledge sharing and supportive team environment