Project Director of Virtual Services

The Project Director of Virtual Services at the International Rescue Committee (IRC) provides strategic leadership and operational oversight of a national portfolio of virtual resettlement programs that expand access to essential services for refugees and other newcomers across the United States.

The role oversees virtual program strategy, implementation, performance, and budget management. It also ensures compliance with award requirements through programmatic monitoring and rigorous direct assistance operations, and it oversees the case management and data systems that support reporting and evidence of impact.

The Director leads a geographically dispersed team and cultivates partnerships with government agencies, nonprofit organizations, and other stakeholders. A central focus of the position is developing and scaling innovative, technology-enabled service delivery models that strengthen operational efficiency and promote client self-sufficiency.

Major Responsibilities:

• Program Implementation: Lead the design, implementation, and scaling of a national portfolio of virtual programs that expand access to essential services for refugees and other newcomers across the United States.
• Interagency Collaboration: Provide strategic leadership and oversight of interagency virtual services working groups, fostering collaboration and alignment across resettlement agencies.
• People & Culture: Build and cultivate an inclusive, impactful team.
• Monitoring & Compliance: Design and enable effective monitoring, evaluation, and reporting on program services.
• Budget & Financial Management: Coordinate with HQ Finance staff to ensure compliance with donor and organizational requirements.
• AI Product Strategy and Management: Lead the product strategy, development, and deployment of ALMA, IRC's AI-powered virtual assistant.
• Client Engagement and Co-Design: Lead IRC's Service Excellence Advisory Committee, creating structured opportunities for refugees and other newcomers to inform program design, implementation, and continuous improvement.
• Technical Expertise and Resource Mobilization: Provide technical expertise and strategic input into the development of grant proposals, funding opportunities, and program designs.
• Strategic Partnerships and Stakeholder Engagement: Cultivate and maintain partnerships with government agencies, national resettlement organizations, and other key stakeholders.

Job Requirements:

• Minimum 5-7 years of progressively responsible work experience with refugee resettlement.
• 3-4 years of program management experience.
• Significant staff management, program development, monitoring, and evaluation experience.
• Master's degree in non-profit management, social work, sociology, migration studies, law, or international development or equivalent preferred.

Demonstrated Skills and Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values.
• Financial management, including effective management of contract-based budgets.
• Proven people management skills.
• Superior organizational skills.
• Strong communication skills, both written and verbal.
• Strong digital literacy, including MS Office suite, database systems.
• Familiarity with generative AI in client settings.

Benefits:

• Comprehensive and competitive benefits package.
• 10 paid sick leave.
• 10 U.S. holidays.
• 20-25 generous paid time off based on role and tenure.
• Medical insurance starting at $163/month.
• Dental starting at $6.50/month.
• Vision starting at $5/month.
• Flexible spending accounts.
• 403(b) retirement savings plan with employer match.
• Disability and life insurance.
• Employee Assistance Program (EAP).

Compensation:

• $85,000 - $105,000/yr