Description
We are seeking a Spanish-speaking Patient Support Specialist to join our team in Manila, providing UK support. As a patient support specialist, you will partner with our care teams to support patients across preventative health, weight management, and specific women's and men's health conditions.
Responsibilities:
- Support patients across 5 clinics through various conditions, primarily via phone and email
- Support the ES market during mid-shifts and night shifts
- Collaborate remotely with doctors, pharmacies, and delivery partners
- Identify opportunities to improve products, processes, or services
Requirements:
- Fluent in Spanish (C1+)
- Passion for health and wellness
- Natural team player
- Experience in customer care or equivalent (3+ years)
- Strong written and verbal communication skills
- Familiarity with computer skills and customer service software
- Willingness to work a late mid-shift schedule
Benefits:
- Competitive leave offerings, including sick, maternal/paternal, compassionate, and vacation leave
- Reliable health insurance provider
- Standard employer share for statutory benefits
- Transportation allowance
- Annual professional development budget
- Equity in the company
What We Offer:
- Autonomy to tackle interesting problems
- Regular feedback from a supportive team
- Opportunities for growth and career development