Description
We are a leading consumer healthcare platform, supporting millions of patients worldwide.
As a Patient Support Specialist, you will partner with our care teams to support patients across various health conditions, primarily via phone and email, focusing on the UK market.
Responsibilities:
- Support patients through a range of conditions via phone and email
- Focus on the UK market during mid-shift/night shift
- Collaborate remotely with doctors, pharmacies, and delivery partners
- Identify opportunities to improve products, processes, or services
Requirements:
- Passion for health and wellness
- Experience in customer care (3+ years) or equivalent (hospitality, email support, call centre, retail)
- Sales experience (1+ year) with a proven track record of achieving targets
- Interest in healthcare and wellness, or experience in the healthcare space
- Strong written and verbal communication skills
- Familiarity with computer skills and customer service software (Mac and Google Suite a plus)
- Willingness to work late shifts (2 PM - 1 AM or 6 PM - 3 AM Manila time) with no fixed weekend off
Benefits:
- Competitive leave offerings (sick, maternal/paternal, compassionate, vacation)
- Personal health days and well-being budget
- Reliable health insurance provider with coverage for up to two dependents
- Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF) and 13th month pay
- Transportation allowance
- Annual professional development budget and additional leave credits
- Mentors and buddies for career growth
- Equity and ownership opportunities
We value diversity and offer equal opportunities for all applicants.