Description
Humana is seeking an Associate Director, Quality Engineering to lead quality engineering practices across a defined portion of Humana's technology portfolio.
Responsibilities
- Lead quality engineering strategy and execution across a defined portfolio, domain, or segment.
- Develop and manage quality engineering managers, leads, engineers, and SDETs.
- Establish portfolio quality goals, KPIs, and governance to improve delivery quality, release readiness, and production stability.
- Embed built-in quality across planning, design, development, testing, and deployment.
- Oversee test strategy and execution across functional, integration, end-to-end, regression, and release validation.
- Own portfolio-level quality risk management, including defect trends, release concerns, environment issues, and cross-team dependencies.
- Drive automation-first practices and integrate quality signals, validation, and gates into CI/CD pipelines.
- Lead adoption of AI-enabled quality engineering capabilities and promote innovative practices that improve speed, coverage, and reliability.
- Sponsor modernization of quality frameworks, tooling, and test approaches for APIs, distributed systems, and cloud-native platforms.
- Oversee non-functional quality practices, including performance, resiliency, operational readiness, and security validation.
- Use metrics and production insights to drive continuous improvement, maturity, and investment priorities.
- Partner with segment and enterprise stakeholders to align execution with broader quality engineering strategy, standards, and reference architecture direction.
- Ensure responsible adoption of AI and compliance with applicable security, privacy, regulatory, and operational standards.
Requirements
- Bachelor's degree or equivalent experience.
- 10+ years of experience in software engineering, quality engineering, testing, or related technical disciplines.
- 5+ years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise environments.
- Experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio.
- Demonstrated success driving quality engineering modernization, including automation, tooling, process improvement, and metrics-driven execution.
- Strong understanding of Agile, DevOps, and CI/CD practices.
- Experience with API, UI, integration, regression, and end-to-end testing approaches.
- Familiarity with distributed systems and modern application architectures.
- Strong communication and stakeholder management skills, with the ability to influence cross-functional leaders.
- Experience working in matrixed organizations and leading geographically distributed teams.
- Proven experience leading adoption of AI capabilities within Quality Engineering processes.
- Demonstrated success leveraging AI to improve test planning, test design, test automation, and QE effectiveness.
Preferred Qualifications
- Experience in healthcare or another highly regulated industry.
- Familiarity with member, provider, digital experience, or enterprise platform domains.
- Experience with enterprise quality tools, test management platforms, and engineering lifecycle tools.
- Knowledge of microservices, APIs, event-driven systems, and cloud-native architectures.
- Experience supporting non-functional testing, including performance and resiliency.
- Exposure to AI-enabled quality engineering or intelligent automation capabilities.
- Familiarity with enterprise reference architecture principles, patterns, and standards in cloud, hybrid, on-premise, and SaaS environments.
Success in this Role
- Improved release stability and delivery quality across the assigned portfolio.
- Reduced escaped defects and production incidents related to delivery quality.
- Increased automation adoption, regression reliability, and validation efficiency.
- Stronger integration of quality engineering into engineering workflows and CI/CD pipelines.
- Advancement of quality engineering maturity and consistent execution across teams.
- Positive stakeholder partnership and strong team engagement and development outcomes.
Work Arrangements
- Remote position with occasional travel to Humana's offices for training or meetings.
- Must have a dedicated workspace with minimal distractions and a reliable internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.
Salary and Benefits
- $142,300 - $195,700 per year
- Eligible for a bonus incentive plan
- Competitive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and disability insurance